PBX, IP Phones & Network Cabling (Cisco, Avaya & More)
ArcNet delivers complete on-site call center installations built for
so we ensure your business is equipped with enterprise-grade PBX systems, IP phones, and structured cabling. Our solutions are designed for quick deployment and cost-effective scalability.
We install office telephone systems (analog, digital or VoIP) from leading vendors. Our engineers handle equipment rack‐mounting, extension wiring and line terminations. Local experts like ArcNet Computers note they work with “Panasonic, Yeastar, NEC, Avaya, and Cisco” PABX platforms to meet diverse needs.
We configure VoIP gateways and SIP trunks for Internet-based telephony. Ensuring Quality of Service on your network is critical so voice traffic has priority. By optimizing bandwidth and applying QoS settings, we help guarantee clear, uninterrupted calls over your Dubai-area Internet connection.
We program advanced call-center features on-site. This includes IVR menu trees and Automatic Call Distribution (ACD) queues. IVR (Interactive Voice Response) acts as a virtual receptionist: it “interacts with callers through interactive menus” and directs each caller to the appropriate agent. Combined with skills-based routing, calls are routed to the “right agents based on certain specifications” (language skills, department, etc.), ensuring customers reach the most qualified person available.
We integrate your telephony with CRM/helpdesk systems so caller data pops up automatically. For instance, incoming calls trigger screen‐pop notifications with customer records, enabling agents to serve each patient or guest faster. Local integrators observe that CRM-phone integration dramatically increases the productivity of a business sales team” and even benefits sectors like Hospitals, Hotels and Restaurants by helping them “better serve the customer”
We supply and install all necessary hardware – IP phones, headsets, switches, routers, UPS backup and even server racks with climate control. Our Dubai partner Datazone Systems, for example, stocks a full range of IP and SIP phones from top brands (Avaya, Panasonic, Cisco, Grandstream, Yealink, etc.) We choose equipment with enterprise features (power-over-Ethernet, encryption, etc.) and rugged build to handle a busy call-center environment.
Not sure which solution suits your business best?
Our team in Dubai is here to help with tailored options that fit your specific needs.
