Upgrade Your Business Communication with ArcNet Call Center Solution

Deliver exceptional customer service and improve agent efficiency with our Call Center Solution, available on-premise or in the cloud.

Discover Some ArcNet's Special Features:

1. Advanced, Visualized Queue Management

2. Queue Panel

3. Wallboard

4. Queue Callback

5. Static & Dynamic Agents

6. Queue Announcements

for more details and consult hit over to www.arcnetuae.com or call us with +971509956240 number.

Advanced. Visualized Queue Managment: Efficient and straightforward for both agents and supervisors

Queue Panel:

• Easily handle calls, access contacts, and check availability.

• Drag and drop to dispatch incoming calls.

Wallboard allboard

• Customizable

• Real-time

• Key Performance Metrics

• Multi-screen Display

Queue Callback: Let callers reserve their queue position without waiting in line and receive a callback when there is an agent available.

State & Dynamie Agents

• A static agent is always a member of the queue.

• A dynamic agent can log in to or out of a queue at any time.

Queue Announcements

• Join announcement

• Agent ID announcement

• "Thank you for your patience" prompt

• Position and estimated hold time announcement

• Periodic queue announcements